Question 1

How do I get a quote?

Accepted Answer

Submit our quote request form with your packaging type, dimensions, quantity, and any artwork you have. We'll review your submission and respond within one business day with a free digital mockup and itemized pricing.

Question 2

Do I need to know exactly what I want before reaching out?

Accepted Answer

Not at all. Many customers come to us with just a rough idea — a product to protect, a brand to express, or a budget to work within. Our team will ask the right questions and guide you through the options. You don't need design files or exact specs to get started.

Question 3

What information do I need to provide for a quote?

Accepted Answer

The more detail, the better — but even a rough estimate helps. Useful information includes: the packaging type you need, approximate dimensions, quantity range, any printing or finish requirements, and your timeline. If you have existing artwork or a reference sample, include that too.

Question 4

Is the mockup really free?

Accepted Answer

Yes. Every quote request includes a free digital mockup. You'll see exactly how your packaging will look — with your dimensions, print areas, and branding applied — before you commit to anything. There's no cost and no obligation.

Question 5

What file formats do you accept?

Accepted Answer

We accept AI, EPS, PDF, PSD, and high-resolution PNG or TIFF (300 DPI minimum). If your files aren't print-ready, don't worry — our team will flag what needs to be adjusted and help you prepare them.

Question 6

What if I don't have artwork ready?

Accepted Answer

We offer design assistance on every order. Indicate in the quote form that you need design help and we'll include that in your proposal. We can work from a logo, a mood board, brand guidelines, or even a rough sketch — whatever you have.

Question 7

How many revisions are included?

Accepted Answer

We work with you on revisions to your digital mockup until you're ready to approve. Our goal is for you to see exactly what your packaging will look like before production begins — and to feel confident moving forward.

Question 8

What is a dieline and do I need one?

Accepted Answer

A dieline is the flat template that shows how your box unfolds — it marks fold lines, cut lines, and bleed zones. If you have one, great. If not, we create a custom dieline for every order based on your dimensions, so you don't need to worry about preparing it yourself.

Question 9

Can I see my packaging in 3D before production?

Accepted Answer

Yes. Our mockups include 3D renderings of your packaging with your artwork applied, so you can visualize the final product from multiple angles before anything is produced.

Question 10

What are your minimum order quantities?

Accepted Answer

All five of our core products start at 100 units — custom labels & stickers, vape & e-cigarette boxes, custom tuck boxes, custom mailer boxes, and custom Mylar bags. Specific minimums and volume pricing tiers are confirmed in your quote.

Question 11

Can I order a sample before placing a full order?

Accepted Answer

Sample availability varies by product. For some products, pre-production samples can be arranged — ask about this when submitting your quote. For others, the free digital mockup is the best preview of the final product before full production.

Question 12

Can I reorder the same packaging later?

Accepted Answer

Yes. We keep your artwork, dieline, and specs on file so reorders are straightforward. Just reach out with your previous order reference and your new quantity and we'll provide updated pricing.

Question 13

Can I order multiple SKUs or sizes in one quote?

Accepted Answer

Absolutely. If you need several packaging sizes or designs for different products, include all of them in your quote request. We'll price each item and can often coordinate production to simplify delivery.

Question 14

How long does production take?

Accepted Answer

Standard production is 10–15 business days after artwork approval. Timelines vary by product type, quantity, and current capacity. Rush production may be available for certain products — mention your deadline in the quote form and we'll confirm what's possible.

Question 15

When does the production clock start?

Accepted Answer

Production begins after you approve the final digital mockup and confirm your order. The timeline does not include design revision time, so the sooner you approve artwork, the sooner production starts.

Question 16

What happens if there's a production delay?

Accepted Answer

We communicate proactively. If something delays your order — whether due to artwork, materials, or production scheduling — we notify you as early as possible and work with you to find the best path forward.

Question 17

Do you offer rush or expedited orders?

Accepted Answer

Rush timelines are available for select products and quantities. Availability depends on current production capacity and the complexity of your order. Mention your required delivery date in the quote request and we'll let you know if rush options apply.

Question 18

Where do you ship?

Accepted Answer

We ship throughout the United States. International shipping may be available — contact us directly for international inquiries and we'll assess feasibility and costs for your destination.

Question 19

How is shipping priced?

Accepted Answer

Shipping is quoted separately based on your order weight, dimensions, and destination. We work to find the most cost-effective carrier options. Shipping costs are included in your final quote so there are no surprises at checkout.

Question 20

What if my order arrives damaged?

Accepted Answer

Contact us within 3 business days of delivery with photos of the damage. We'll assess the situation and work to make it right — whether that's a replacement, partial credit, or another resolution that fits your timeline.

Question 21

How is packaging priced?

Accepted Answer

Pricing depends on packaging type, dimensions, material, print method, quantity, and finishing options. We provide fully itemized quotes with clear, line-by-line detail so you know exactly what you're paying for.

Question 22

Do prices decrease at higher quantities?

Accepted Answer

Yes. Unit costs typically decrease as quantity increases because setup costs are distributed across more units. Your quote will include pricing at your requested quantity, and we may provide tiered pricing if other quantities would offer meaningful savings.

Question 23

What payment methods do you accept?

Accepted Answer

We accept major credit cards, ACH bank transfer, and wire transfer. Payment terms are confirmed at the time of order. We require payment or a deposit before production begins.

Question 24

Do you offer net payment terms?

Accepted Answer

Net terms may be available for established accounts with a history of orders. Contact us to discuss terms on your first order and we'll review eligibility after your initial purchase.

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